I discovered today that when trying to split a charge in stay touch, you can accidentally split it into a much greater value then the original payment. We had a payment of 5224$ and it was split into 122,094.22$ and then it would not allow me to remove that amount, but it did show up as an actual payment which is a major issue. Is there a way that when splitting charges the system would not allow a split larger than the actual amount? This can cause major inflation in revenue and deflation.
See image below.
1 Comment
N
Nicki Dehler
said
9 days ago
SNT Team
Hi, I forwarded this ticket on to our Support team for review. I will close it here on the feature forum.
Good afternoon,
I discovered today that when trying to split a charge in stay touch, you can accidentally split it into a much greater value then the original payment. We had a payment of 5224$ and it was split into 122,094.22$ and then it would not allow me to remove that amount, but it did show up as an actual payment which is a major issue. Is there a way that when splitting charges the system would not allow a split larger than the actual amount? This can cause major inflation in revenue and deflation.
See image below.