I was told by a SNT technician today 5/21/25 1045am that SNT only has the option when using the "deposit" option on the stay card to post a payment (we do this only for prepaid third party virtual card situations) the payment defaults to go to bill 1 and cannot be modified on the back end to change default.
The payment method on bill 1 for prepaids is CASH.
We have to manually move the cc payment from bill 1 over to bill 2
The SNT agent suggested we have to use the green payment button on the bill charges and routing. However- the total due does not display on this screen, even if use View SR rate. This would force us to take extra steps to either check the deposit section on the stay card first, then go post it on bill 2, or use the "pro forma invoice" button if we click on invoice and fake print it then go post it on bill 2.
Leaves us to do extra steps. if SNT just had the option post to this guest bill 1 or this guest bill 2 (since both are already created at that time) we could take prepayments in one step. that deposit box already loads funny that if you dont KNOW to hit tab to find the green payment button you kinda just sit there stuck- took us a week to figure out there is a little up and down arrow)
Also- we hate that the total due disappears from the screen after you hit check in. It would be nice at a quick glance to answer guest questions once the room is checked in one what their total bill is expected to be. (you can run the credit warning report to find this information but why not just display it on the persons stay card with their actual reservation information?) I have tried going to the charges and bill routing section and adding up the total in the daily boxes but imagine if someone checks in for 20 nights or so... tried that twice so far and the math at the end of the stay didnt match. dunno if taxes play a part or something
Hello,
I was told by a SNT technician today 5/21/25 1045am that SNT only has the option when using the "deposit" option on the stay card to post a payment (we do this only for prepaid third party virtual card situations) the payment defaults to go to bill 1 and cannot be modified on the back end to change default.
The payment method on bill 1 for prepaids is CASH.
We have to manually move the cc payment from bill 1 over to bill 2
The SNT agent suggested we have to use the green payment button on the bill charges and routing. However- the total due does not display on this screen, even if use View SR rate. This would force us to take extra steps to either check the deposit section on the stay card first, then go post it on bill 2, or use the "pro forma invoice" button if we click on invoice and fake print it then go post it on bill 2.
Leaves us to do extra steps. if SNT just had the option post to this guest bill 1 or this guest bill 2 (since both are already created at that time) we could take prepayments in one step. that deposit box already loads funny that if you dont KNOW to hit tab to find the green payment button you kinda just sit there stuck- took us a week to figure out there is a little up and down arrow)
Also- we hate that the total due disappears from the screen after you hit check in. It would be nice at a quick glance to answer guest questions once the room is checked in one what their total bill is expected to be. (you can run the credit warning report to find this information but why not just display it on the persons stay card with their actual reservation information?) I have tried going to the charges and bill routing section and adding up the total in the daily boxes but imagine if someone checks in for 20 nights or so... tried that twice so far and the math at the end of the stay didnt match. dunno if taxes play a part or something
just a future suggestion to make this better.