Ability to Split Tender credit cards on Bill #1 WITHOUT it authorizing all the credit cards for the FULL amount of the Reservation
1 Comment
AGREED! We have been having issues with our virtual cards / guest cards being authorized for the full amount or being unable to check guests in because the virtual cards will decline for the authorization. This process needs to be streamlined.
We need the process of split tendering credit cards at check-out streamlined to be able to have all the cards be entered into Bill #1 without them reversing the original authorization from check-in and then re-authorizing the next credit card for the FULL amount and so on and so on...
The "workaround" of putting the additional CC's on Bill#2 and then moving the charges is time consuming and opens up opportunity for mistakes when flipping from Bill to Bill.
Example: We had an issue with a checkout where the reservation was split 8 ways on 8 different cards. Each ladies total charge was 209.xx and it also authorized each of their cards for 1,672.xx on a Saturday morning which tied up "pending" funds into Wednesday. So much fun explaining banking terms of "pending" and "posted" to 8 upset ladies.
We have also seen this affect OTA reservations with VC's and Guest incidental CC's where it will kick the VC authorization out when you charge the Guest CC first as that will now pick up the new authorization. Now the VC will decline as its reversed and its so much fun getting a new VC from the OTA's :)
Not sure why this has changed recently as we haven't had these issue before. Taking payment(s) at checkout needs to be seamless . There's enough other damage control to do.
Anyone else ?
Thanks