Pay by link - available separate from confirmation email
J
Julia Josephson
started a topic
2 months ago
Some hotels use a third party integrated CRM to send confirmation emails and decide to not send the Stayntouch confirmation email. Currently, the "pay by link" feature where you can copy the link to paste in a message to the guest outside of the confirmation email is only accessible by clicking on the confirmation button... so a hotel that wants to disable the PMS confirmation completely cannot access the link.
The workaround is to leave the confirmation enabled but train users to unselect the pre-selected option to send the confirmation when making a reservation in the PMS. This is imperfect since users may forget sometimes and the guest would receive the PMS confirmation number accidentally.
Some hotels use a third party integrated CRM to send confirmation emails and decide to not send the Stayntouch confirmation email. Currently, the "pay by link" feature where you can copy the link to paste in a message to the guest outside of the confirmation email is only accessible by clicking on the confirmation button... so a hotel that wants to disable the PMS confirmation completely cannot access the link.
The workaround is to leave the confirmation enabled but train users to unselect the pre-selected option to send the confirmation when making a reservation in the PMS. This is imperfect since users may forget sometimes and the guest would receive the PMS confirmation number accidentally.
Requested by Storey Hotel Group