Current Issue:
When we bulk import reservations from a rooming list, the phone number is not carried over to the new reservation if the guest already has a profile with that number. As a result, the most recent reservation ends up without a phone number when it integrates into AKIA.
Suggestion:
It would be helpful to implement an auto-merge feature or allow multiple stay cards to share the same phone number. This would ensure consistent contact information across all reservations and improve the integration process.
Current Issue:
When we bulk import reservations from a rooming list, the phone number is not carried over to the new reservation if the guest already has a profile with that number. As a result, the most recent reservation ends up without a phone number when it integrates into AKIA.
Suggestion:
It would be helpful to implement an auto-merge feature or allow multiple stay cards to share the same phone number. This would ensure consistent contact information across all reservations and improve the integration process.