Cancellation Letter / Incidental Approvals / CVV Codes
1 Comment
Hi Travis,
I see our support team assisted you with the ticket you opened - in the future, that is the best place to submit questions like this since the Feature Requests board is not monitored 24/7 and is intended to be a place to put future enhancement requests. If you have any further questions, don't hesitate to reach out.
Hello,
- We just moved to SNT last week and are getting used to it. If we cancel a reservation, does it automatically send a cancellation letter to the guest? If not, can we manually send one? Where are these stored and how do we edit them?
-How do we run an incidental approval? For example, John checks in and his company is paying for the room. When John checks in we have his company's card on file but need to run an approval for his personal credit card in case he uses the restaurant or in-room amenities.
- Our CC authorization company does not store the CVV codes. This is becoming an issue while inputting reservations into SNT because the system is forcing us to input the CVV code which we do not have. Obviously we can call the guest but this seems to be obnoxious to the guest to have to deal with their (or their company's cc) multiple times.