we figured out that your system asks for a signature of the guest twice during a check in process. When we fill in the registration card but the room is not ready, in order to queued a room the guest has to sign. And when he comes back for the check in, the room is ready he has to sign again.
This process is useless and makes the possibility your system offer, to put a guest on queud obsolet if its attached to a second signature. Please be so kind to leave one signature out durig that process. Best solution would be to leave the signature out after a guest was put on queud.
Thank you for your soonest possible reply
Riccardo Permesser, Resident Manager Hotel Erzherzog Rainer Wien
Godd day to all,
we figured out that your system asks for a signature of the guest twice during a check in process. When we fill in the registration card but the room is not ready, in order to queued a room the guest has to sign. And when he comes back for the check in, the room is ready he has to sign again.
This process is useless and makes the possibility your system offer, to put a guest on queud obsolet if its attached to a second signature. Please be so kind to leave one signature out durig that process. Best solution would be to leave the signature out after a guest was put on queud.
Thank you for your soonest possible reply
Riccardo Permesser, Resident Manager
Hotel Erzherzog Rainer Wien