Reservation Updates Between SNT and outside channels
Hi Anna,
This doesn't seem right... most properties do not have to do this. Are your listings set up as hotel listings that are running through your channel manager where the reservation is made through the channel manager (doesn't require manually making them in the PMS)?
If not, they are probably set up as more traditional Airbnb listings for houses/apartments that are not integrated with your channel manager - to my understanding, Airbnb doesn't support an integration for those type of listings and therefore would require a lot of manual management (which is why most properties would choose to set up as a hotel).
If they are set up as hotel listings, I would suggest asking Airbnb why this is happening and asking for the logs where they are sending the reservation updates to the channel manager - it sounds like they aren't being received.
Best,
Julia
Every time there is a change made to a reservation in a connected channel (ie. Airbnb), our team has to manually update the reservation in Stay N Touch as the changes to not transfer over to our room diary. This is a huge strain on our operations and is something that is vital for us to have as soon as possible. Thank you!