We waive the resort fee for all of our groups and sometimes for certain reservations. As of right now the only way to not charge a guest the resort fee is to create a new add on with the negative amount and add that onto the reservation to cancel out the charge. This would be fine if it didn't still post on their bill. The resort fee posts on the bill and then the negative resort fee also posts which creates a long and sometimes confusing bill for the guest.
Ideally, there would be a way to just turn off the resort fee so that it doesn't post at all and we don't need the negative add on. Alternatively, it would be great if neither resort fee add on would post if we also add the negative resort fee add on to the reservation.
We waive the resort fee for all of our groups and sometimes for certain reservations. As of right now the only way to not charge a guest the resort fee is to create a new add on with the negative amount and add that onto the reservation to cancel out the charge. This would be fine if it didn't still post on their bill. The resort fee posts on the bill and then the negative resort fee also posts which creates a long and sometimes confusing bill for the guest.
Ideally, there would be a way to just turn off the resort fee so that it doesn't post at all and we don't need the negative add on. Alternatively, it would be great if neither resort fee add on would post if we also add the negative resort fee add on to the reservation.