Guests who reserve their rooms with OTAs but regularly stay with us have a new Guest Card profile created every single reservation. If we happen to recognize the guest, we will then merge the cards. However, it would be nice if Stayntouch could recognize that all of the information in the newly generated guest card is identical to an existing one and prompt a merge.
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Guests who reserve their rooms with OTAs but regularly stay with us have a new Guest Card profile created every single reservation. If we happen to recognize the guest, we will then merge the cards. However, it would be nice if Stayntouch could recognize that all of the information in the newly generated guest card is identical to an existing one and prompt a merge.