I do an extensive commission reconciling comparing agent records to SnT commission reports. First off, SnT does a great job compared to other PMS systems of recording commissions for this process. I do, however, have a few suggestions for efficiency sake.
1. Allow us to use more than one charge code to factor into the 'commissionable revenue'. Of course Room Rate, but we also pay commission on 'no show' or 'forfeit room rate' charge codes. I'm having to make those corrections manually.
2. Making adjustments: If #1 above is corrected, the amount of adjustments will be less but it would be better to be able to adjust the 'commissionable revenue' amount in addition to being able to change the percentage or dollar amount of the commission. This would keep accounting cleaner. Also to be able to add a note to why it was adjusted for future reference as well as what adjustment needs to happen with the agent. It would be great to use this to notate what adjustments need to be done not only on the SnT side but also on the Agent side.
3. When a rate is discounted after checkin, the commissionable revenue on the report reflects the rate prior to adjusting where it should reflect the new discounted rate.
4. Return to query: When you click on the arrows to enter into the reservation and then return to agent query, it would be fantastic if it returned to the query before you went to the reservation. Right now, I have to re enter my query details such as dates every time.
5. Reporting: I would love to have a report which reflects any adjustments that are made in SnT but also what adjustments need to be done on the agent side; showing notes as stated in #2. This would enable me to use SnT to compare to the Agents invoice making adjustments to which ever side (SnT or Agent) that needs correcting. Once both sides are matching I can then slate it as 'paid'. I can also provide this report which shows the correction details to my front desk manager for training purposes.
What would also be handy would be to print a report in which you can select specific reservations to be part of the report which shows the reservation details such as confirmation #, name, dates of stay, commissionable revenue and commission amount, notes per reservation with summary of totals including amount to be paid. This then changes your system from just a list of commissions based on data from SnT but a way to manage the reconciling process which involves comparing that data to the Agents information as well as a report to submit to my accounting department for payment. If you are wondering why being able to select specific reservations to be part of the report is important send me a message and I'll explain the cumbersome process of travel agent commission invoicing.
I do an extensive commission reconciling comparing agent records to SnT commission reports. First off, SnT does a great job compared to other PMS systems of recording commissions for this process. I do, however, have a few suggestions for efficiency sake.
1. Allow us to use more than one charge code to factor into the 'commissionable revenue'. Of course Room Rate, but we also pay commission on 'no show' or 'forfeit room rate' charge codes. I'm having to make those corrections manually.
2. Making adjustments: If #1 above is corrected, the amount of adjustments will be less but it would be better to be able to adjust the 'commissionable revenue' amount in addition to being able to change the percentage or dollar amount of the commission. This would keep accounting cleaner. Also to be able to add a note to why it was adjusted for future reference as well as what adjustment needs to happen with the agent. It would be great to use this to notate what adjustments need to be done not only on the SnT side but also on the Agent side.
3. When a rate is discounted after checkin, the commissionable revenue on the report reflects the rate prior to adjusting where it should reflect the new discounted rate.
4. Return to query: When you click on the arrows to enter into the reservation and then return to agent query, it would be fantastic if it returned to the query before you went to the reservation. Right now, I have to re enter my query details such as dates every time.
5. Reporting: I would love to have a report which reflects any adjustments that are made in SnT but also what adjustments need to be done on the agent side; showing notes as stated in #2. This would enable me to use SnT to compare to the Agents invoice making adjustments to which ever side (SnT or Agent) that needs correcting. Once both sides are matching I can then slate it as 'paid'. I can also provide this report which shows the correction details to my front desk manager for training purposes.
What would also be handy would be to print a report in which you can select specific reservations to be part of the report which shows the reservation details such as confirmation #, name, dates of stay, commissionable revenue and commission amount, notes per reservation with summary of totals including amount to be paid. This then changes your system from just a list of commissions based on data from SnT but a way to manage the reconciling process which involves comparing that data to the Agents information as well as a report to submit to my accounting department for payment. If you are wondering why being able to select specific reservations to be part of the report is important send me a message and I'll explain the cumbersome process of travel agent commission invoicing.
Thank you for your time.