unhappy

Hello Support, I need your help. Since day one of signing with SNT we have been asking for this change. We do 30%+ in group business. When we get a tentative confirmation from the group, we create a group block to hold the rooms and room types. This is a courtesy block. When we do this SNT adds the tentative revenue to our total revenue and as definite. when we look are our forecast and OTB’s that tentative revenue is added in these reports and in all other reports as definite. This causes a big problem for us when forecasting and making rate decisions. No other hotel or PMS system does this. The revenue should only show in the system if the block goes definite. All room revenue should be shown and “tentative” “definite” and total. As I mentioned, we have been asking for this fix since day 1 and we haven’t heard about any progress. Do you have a fix for this issue yet? What else can we do so that tentative revenue for group isn’t showing in all the reports as definite revenue? 

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