Non-Refundable Reservation Triggers no refund alert
Z
Zach Miller
started a topic
6 months ago
"Further to needing to see the original confirmation, this
guest booked a pre-paid non-fundable rate, but was allowed via the website to
reduce the number of nights and then the confirmation showed a refund do.
This rate should have triggered a message that alerted them changing the
reservation would not result in a refund, or it should have said this rate is
not changeable online contact the front desk." See ticket 123830 for Americana Motor Hotel for more information
"Further to needing to see the original confirmation, this guest booked a pre-paid non-fundable rate, but was allowed via the website to reduce the number of nights and then the confirmation showed a refund do. This rate should have triggered a message that alerted them changing the reservation would not result in a refund, or it should have said this rate is not changeable online contact the front desk." See ticket 123830 for Americana Motor Hotel for more information