Change Wording when booking a group reservation from "Overbook Room Type" to "Borrow Room From House"

When we book a reservation in a room block and there is no more rooms in that block or rooms have already been released from the block we can still borrow from the house to honor the same group rate if we have inventory. When doing so in the activity log it will classify it as "Overbook Room Type" which is very misleading because we are actually not being overbooked and have inventory for the room so this should be classified as "Borrow Room From House". Especially because when we are legitimately overbooked it will say the same thing "Overbook Room Type" again very misleading!!


Forum User

This is so true: 

When we book a reservation in a room block and there is no more rooms in that block or rooms have already been released from the block we can still borrow from the house to honor the same group rate if we have inventory. When doing so in the activity log it will classify it as "Overbook Room Type" which is very misleading because we are actually not being overbooked and have inventory for the room so this should be classified as "Borrow Room From House". Especially because when we are legitimately overbooked it will say the same thing "Overbook Room Type" again very misleading!!

If we "BORROW" a room to add a reservation to an existing room block, in the ACTIVITY LOG, it needs to say BORROW, not OVERBOOKED.

Forum User

YESSS PLEASE FIX THIS SOON!!!

Forum User

Yes! Stephanie this would make our lives sooooo much better!! and it makes total sense!


Forum User

I agree it should say borrow! It is weird it does not.

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