Confirmation Email from IBE - Make it Editable, line it up with the PMS email, or have the ability to disable the IBE email.
O
Olivia Barry
started a topic
6 months ago
The confirmation emails / guest communications flow is a little confusing and unclear. We have a direct confirmation email, which we can edit in the PMS, however if someone books via our website, they get an entirely different confirmation email from the IBE, which is not actually editable and doesn't have enough pertinent information. It also is not branded, and not visually pleasing. Would like to either be able to disable the IBE email, edit it and customize it with all of the correct information, or have it tied to the email that is editable in the stationery section of the PMS. The below email is the IBE email, which has a different confirmation number, and has very little information.
The confirmation emails / guest communications flow is a little confusing and unclear. We have a direct confirmation email, which we can edit in the PMS, however if someone books via our website, they get an entirely different confirmation email from the IBE, which is not actually editable and doesn't have enough pertinent information. It also is not branded, and not visually pleasing. Would like to either be able to disable the IBE email, edit it and customize it with all of the correct information, or have it tied to the email that is editable in the stationery section of the PMS. The below email is the IBE email, which has a different confirmation number, and has very little information.