Hello, we have noticed that when we cancel a reservation for an in-house guest (usually when the guest decides not to stay), StayNTouch keeps the room status set at Inspected. Either the system should prompt what the status should be for the room or the status should change automatically to Dirty as it does with room moves. By keeping the room on Inspected status, this can lead to us checking a new guest into the room that the previous guest has already made dirty, or used amenities, etc.
Hello, we have noticed that when we cancel a reservation for an in-house guest (usually when the guest decides not to stay), StayNTouch keeps the room status set at Inspected. Either the system should prompt what the status should be for the room or the status should change automatically to Dirty as it does with room moves. By keeping the room on Inspected status, this can lead to us checking a new guest into the room that the previous guest has already made dirty, or used amenities, etc.