At check-in we authorize for the full amount stay + $80 per night of an incidental hold up to a maximum of 3 nights.
For guests who are with us longer than 3 nights we have a "process" to authorize for the correct amount, but boy howdy is it messy.
Being that StayNTouch does not allow for a maximum number of nights for an incidental hold, our agents must skip the initial authorization, make keys, and then authorize for the necessary amount as the last step of the check-in process. This process is very easy to mess up. As it is now, we can specify a maximum number of nights for Full Stay authorization but not for any additional authorization. It would be a total game changer (for us specifically and I am sure other StayNTouch users as well) to specify a maximum number of nights for additional authorizations.
Hello StayNTouch,
At check-in we authorize for the full amount stay + $80 per night of an incidental hold up to a maximum of 3 nights.
For guests who are with us longer than 3 nights we have a "process" to authorize for the correct amount, but boy howdy is it messy.
Being that StayNTouch does not allow for a maximum number of nights for an incidental hold, our agents must skip the initial authorization, make keys, and then authorize for the necessary amount as the last step of the check-in process. This process is very easy to mess up. As it is now, we can specify a maximum number of nights for Full Stay authorization but not for any additional authorization. It would be a total game changer (for us specifically and I am sure other StayNTouch users as well) to specify a maximum number of nights for additional authorizations.
Sincerely,
Tristan Forney
Guest Services Manager
The Hotel Zags