Email Address and Phone Number Update During Mobile Check-In
3 CommentsSorted by Oldest First
seconding that for Deer Park Motor Inn Armidale
Adding an image and more context:
The desire is to:
- Remove two phone numbers (mobile/phone) and only have 1 input. I would say there are situations where a customer would have both phone and mobile, but it isn't extremely likely anymore and most customers just use 1 phone.
- For email, this may be more difficult as I understand from a UX it would be ideal to pre-populate the email, however for most OTAs they send over an alias and it would be ideal to not present this and prompt the user to input their personal email. Easiest solution would be for there to be a toggle that allows the client to ask for email or not. Better desire would be to ask for email based on rate code booked. Third option would be to ask for email if it 1) doesn't exist or 2) is an alias.
(815 KB)
For an email, it would make sense for the Guest Mobility Email Blacklist logic to kick in here - so to prompt for a new email if:
- The domain on file matches an email domain on the Email Blacklist
- There is no email on file for the guest
We would also like to see this logic for the Email Blacklist in other check in logics too - for PMS check ins and Kiosk check ins - not just Guest Mobility.
Requested by Kompose Hotel Sarasota
2 people like this idea
In the current zest check-in, a guest can be required to enter their email and phone number + Mobile phone. Request for:
- Email address to populate empty (even if there is an email on file). Reason being is most OTA bookings will come over from the OTA with a alias email and it is a terrible user experience to have this auto populate. If this is not an option, request for the copy to be updated to "please confirm your email address" or something denoting the guest to update or confirm.
- Remove the requirement for two phone numbers. Almost all travelers only have 1 number. I understand the PMS has two fields however this is not needed on the guest UX.
Thanks