Pickup Rates not Transferring from Stay and Touch Back to Amadeus
B
Bob Weir
started a topic
over 1 year ago
Case Number:
004541889
Case Subject: ASEM/StayNTouch - Group Pickup integration issues
Property: Kennebunkport Resort Collection
Hi Bob, I am the Integration specialist assigned to this case. You need to
contact SnT support. We have not received any departed production messages from
SnT since June 2nd. We are getting other messages just not departed production
messages. Once they correct the issue they need to resend the departed
production messages after 6/2/23 through the day before they fix the issue.
Please let me know if you are all set with this issue or if further assistance
is needed.
Thank you,
Victor Rose
Customer Support, Hospitality
Americas: +1 332-230-2595
EMEAI: +34 932 20 16 64
Asia Pacific: +65 3163 5471
Case Number: 004541889
Case Subject: ASEM/StayNTouch - Group Pickup integration issues
Property: Kennebunkport Resort Collection
Hi Bob, I am the Integration specialist assigned to this case. You need to contact SnT support. We have not received any departed production messages from SnT since June 2nd. We are getting other messages just not departed production messages. Once they correct the issue they need to resend the departed production messages after 6/2/23 through the day before they fix the issue. Please let me know if you are all set with this issue or if further assistance is needed.
Thank you,
Victor Rose
Customer Support, Hospitality
Americas: +1 332-230-2595
EMEAI: +34 932 20 16 64
Asia Pacific: +65 3163 5471