Request for Availability Screen to Display Restrictions
D
Damon Jones
started a topic
over 1 year ago
1 person likes this idea
Request for Availability Screen to Display Restrictions:
Property: Inn by the Sea La Jolla
When our team is making a reservation for a guest, they look at the availability window page below (2nd screen shot) which will show all available rooms that haven’t sold yet. However, if I have put a restriction on a date such as June 2nd in the rate manager, (the top screen shot) the front desk team doesn’t know there is a restriction because the restriction doesn’t come through or show in the availability screen. So, my team thinks there are rooms available to sell as they can’t see the restrictions. This make’s us look bad in the eyes of our guests because they don’t see that we’re closed and think we have rooms to sell. . You need to add the restrictions to the availability page at the top similar as how it’s on the rate manager so at a quick glance our team knows that the hotel is closed out, CTA or restricted with multiple nights required
1 person likes this idea
Request for Availability Screen to Display Restrictions:
Property: Inn by the Sea La Jolla
When our team is making a reservation for a guest, they look at the availability window page below (2nd screen shot) which will show all available rooms that haven’t sold yet. However, if I have put a restriction on a date such as June 2nd in the rate manager, (the top screen shot) the front desk team doesn’t know there is a restriction because the restriction doesn’t come through or show in the availability screen. So, my team thinks there are rooms available to sell as they can’t see the restrictions. This make’s us look bad in the eyes of our guests because they don’t see that we’re closed and think we have rooms to sell. . You need to add the restrictions to the availability page at the top similar as how it’s on the rate manager so at a quick glance our team knows that the hotel is closed out, CTA or restricted with multiple nights required