Allowances - Guest Facing Detail of Value / Consumption
1 Comment
Maven Hotel at Dairy Block would also like to see this enhancement.
Amex Hotel Collection and Capital One Preferred Programs require this to be provided to the guest on the folio and the hotel will fail their audits by these consortia groups if they do not comply. If we can't add this detail to the folio, it would be nice to make it so we can auto send or auto print with the folio. Or, maybe a new Bill Layout that is specific to showing more detail about allowances.
Requested by Sage Hospitality - Asbury Ocean Club / The Asbury had started using Allowances particularly for their consortia rates that include certain perks/credits in the rate amount but stopped because guests were complaining that they could not tell their allowances that were included in their stay were utilized properly based on the consumption only happening on the allowance tab and not being noted on the guest folio.
It is not an option to not include in rate because these are included in the rate amount per the Consortia contract agreements.
It would be very helpful if there was an option to print, save as pdf, and/or email the details of the included allowances for the guest that included what charges had been consumed by those credits. Having this would enable them to start using allowances for Consortia again. They see the benefit to using the feature from an accounting and operational standpoint and would like to be able to use it!