[COMPLETED] Regenerate Your Daily Reports Post Report Outage (For hotels using pms.stayntouch.com)
Erin Fischer
started a topic
about 1 year ago
We had a brief outage with our reporting tool earlier this morning (on the pms.stayntouch.com environment), which resulted in incorrect report data. We were able to rapidly resolve the outage; however, reports from earlier today were impacted. Please regenerate reports for your typical daily reports if your reports have anomalies, and please also be sure to retrigger them to integrations that use scheduled reports.
If you need further assistance or guidance regarding this issue, please feel free to reach out to our Customer Support team or the vendor of the reporting tool for further assistance. You can also view our collection of scheduled reports articles here for instructions on how to set up our various scheduled reports.
We had a brief outage with our reporting tool earlier this morning (on the pms.stayntouch.com environment), which resulted in incorrect report data. We were able to rapidly resolve the outage; however, reports from earlier today were impacted. Please regenerate reports for your typical daily reports if your reports have anomalies, and please also be sure to retrigger them to integrations that use scheduled reports.
If you need further assistance or guidance regarding this issue, please feel free to reach out to our Customer Support team or the vendor of the reporting tool for further assistance. You can also view our collection of scheduled reports articles here for instructions on how to set up our various scheduled reports.