Requesting extra's, received from the Channel Manager (SiteMinder), to be processed as ADD-ONS and not as NOTES

There is an issue in the processing in SNT of  Extra's booked via the website of the hotel:
when an extra such as a breakfast is booked as an extra, then this extra becomes available in SNT as a NOTE and not as an ADD-ON. This leads to confusion and errors at the Front Desk as the ADD-ON needs to be added manually.

From the SiteMinder logfiles, we noticed that the EXTRA is pushed to SNT.
This request is to move the EXTRA information into the ADD-ON and not into the NOTE.




Forum User

Is there an update on this item?

Thanks,

Guido Hulsbosch

Hotel Van Belle

Forum User

We Would love to see this happening


Hotel Juliani
Malta

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