Requesting extra's, received from the Channel Manager (SiteMinder), to be processed as ADD-ONS and not as NOTES
G
Guido Hulsbosch
started a topic
about 3 years ago
There is an issue in the processing in SNT of Extra's booked via the website of the hotel: when an extra such as a breakfast is booked as an extra, then this extra becomes available in SNT as a NOTE and not as an ADD-ON. This leads to confusion and errors at the Front Desk as the ADD-ON needs to be added manually.
From the SiteMinder logfiles, we noticed that the EXTRA is pushed to SNT.
This request is to move the EXTRA information into the ADD-ON and not into the NOTE.
when an extra such as a breakfast is booked as an extra, then this extra becomes available in SNT as a NOTE and not as an ADD-ON. This leads to confusion and errors at the Front Desk as the ADD-ON needs to be added manually.