Change the rate to another rate before completing stay extension

Hi team,

We've been having issues over authorizing guests because if you are trying to extend a reservation, the screen does not allow you to choose an alternate rate code besides the one that is already applied to the current booking. Let's say I want to extend a guest for an additional night using a promotion, but they've booked BAR, I am only allowed to extend using BAR, and cannot choose an alternate rate or rate code. If I choose BAR and extend, the reservation automatically gets authorized for the additional amount. I'd love to be able to choose a different rate code in the extension screen.

1 Comment

SNT Team

The Maven at Dairy Block would also like to see this enhancement.

It would also help if they could edit the rate amount if they are negotiating a lower rate for the stay extension with the guest during the extension process so that, if they authorize for entire stay during extensions via Reservation Settings, the card is not authorized automatically for the rate code's default rate amount but rather what they have negotiated with the guest.

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