Would be great to have a box similar to the yellow VIP box on the dashboard that highlights any arriving guests with early check ins that day. We currently use the VIP status for this but we also use VIP to flag guests with declined credit cards, etc. so a dedicated space for early check ins would be very helpful, especially for housekeeping who need to prioritize that room for an early arrival in their workflow.
The system should already know which guests are arriving early based on their ETA so ideally this would just be automatic (vs today when we manually flag each early arrival as VIP after we see that they want to check in early from their Pre Check-in email. Automating this would also make sure that we didn't miss any guests who requested it.
1 Comment
Victor Azul
said
14 days ago
SNT Team
The Heathman Hotel would like this feature to be incorporated into Stayntouch.
Would be great to have a box similar to the yellow VIP box on the dashboard that highlights any arriving guests with early check ins that day. We currently use the VIP status for this but we also use VIP to flag guests with declined credit cards, etc. so a dedicated space for early check ins would be very helpful, especially for housekeeping who need to prioritize that room for an early arrival in their workflow.
The system should already know which guests are arriving early based on their ETA so ideally this would just be automatic (vs today when we manually flag each early arrival as VIP after we see that they want to check in early from their Pre Check-in email. Automating this would also make sure that we didn't miss any guests who requested it.