Planned
Refund Only What is Charged in Bills & Charges
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Honor's Haven Retreat & Conference would also like to see this functionality.
Oceanic Enterprises would also like this functionality.
This is functionality the Cobblestone Hotels brand would also like to see put in place.
Any Update on this?
Hotel Juliani - Malta
Any Update on this
3 people like this idea
It should not be possible to refund more to a guest credit card or a cash payment more than has been taken in.
It should also not be possible to make a negative adjustment to a charge code that is more than what has been posted on that bill as a positive amount.
For example, a desk agent can mistakenly adjust a charge code & put -$300 in the new amount rather than $0. This will cause a discrepancy in that more was adjusted off the folio than was initially charged. Then it is possible to refund the guest credit card $300 that was never taken as payment.