Planned
Refund Only What is Charged in Bills & Charges
3 CommentsSorted by Oldest First
Honor's Haven Retreat & Conference would also like to see this functionality.
Aaron Garcia
said
over 2 years ago
Oceanic Enterprises would also like this functionality.
This is functionality the Cobblestone Hotels brand would also like to see put in place.
2 people like this idea
It should not be possible to refund more to a guest credit card or a cash payment more than has been taken in.
It should also not be possible to make a negative adjustment to a charge code that is more than what has been posted on that bill as a positive amount.
For example, a desk agent can mistakenly adjust a charge code & put -$300 in the new amount rather than $0. This will cause a discrepancy in that more was adjusted off the folio than was initially charged. Then it is possible to refund the guest credit card $300 that was never taken as payment.