Provide option to ignore expiration dates when scanning IDs
R
Reid Spice
started a topic
almost 3 years ago
We try to check in 100% of our guests with the self check-in (especially now with Covid) and come across guests being rejected for having expired ID pretty frequently. While we recognize that the system is doing its job flagging this for us, we would prefer to accept expired IDs as it creates more friction in the check in process and, let's be honest, if a guest shows up with an expired ID we are not going to turn them away for that reason...
So we're requesting that there be a setting that allows Rover to ignore expired IDs during self check-in. Obviously not all hotels will want this so an optional setting for this would be ideal and help smooth the self check-in flow.
We try to check in 100% of our guests with the self check-in (especially now with Covid) and come across guests being rejected for having expired ID pretty frequently. While we recognize that the system is doing its job flagging this for us, we would prefer to accept expired IDs as it creates more friction in the check in process and, let's be honest, if a guest shows up with an expired ID we are not going to turn them away for that reason...
So we're requesting that there be a setting that allows Rover to ignore expired IDs during self check-in. Obviously not all hotels will want this so an optional setting for this would be ideal and help smooth the self check-in flow.