Request to always log a creation date for companies
I was wondering whether there is any update to this item logged in 2021?
Hi Guido,
This information can be found in the Company's activity log. The user will be the Channel Manager and will be time stamped. It will look something like this:
Hope this helps!
Julia
I'm afraid that my experience is that the creation details are only stored in the Activity Log for Hotel Van Belle when a user (not a Travel Agent) creates the Company. The Channel Manager is SiteMinder, not Synxis.
Hi Guido,
I have double checked your property and found an example of a company card created by Siteminder that was as such noted on the activity log of the company card:
I'm glad we can consider this one all set! :) As always, we appreciate your feedback.
Kind Regards,
Julia
I am so glad that the functionality has been implemented in SNT since I logged the ticket 3 years ago! Thanks so much and kind regards from Brussels.
Guido Hulsbosch
3 people like this idea
When the Channel Manager sends a "Create Reservation" message to create a new reservation in SNT, this message may mention a Company or a Travel Agent.
SNT will then analyse the situation and if no existing Company/Travel Agent can be found, a new Company or Travel Agent Card will be created. For the moment, this action, for foggy reasons, does not create an activity log in the Company Card.
For analysis purposes, the request is to always add a creation date in the activity log, and this for analysis purposes.
We have 30+ companies with the same name and without a creation date, which makes it impossible to analyse what happened when.
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