App for Iphone
Yes please!
Not sure it makes any difference to make suggestions ... Bu you guys REALLY NEED an iPhone App for SNT. (People have been commenting on this for 5 years, it seems.)
Hi Mac - We haven't added an app for Stayntouch on iPhone because we have optimized use on a phone via the existing Google Chrome browser app. Please try using that. Many features are available on a phone and some are not (like reporting, for example) if they require a larger screen. We make continuous updates and improvements to the mobile phone experience in real time.
A note on feature requests - we do actively monitor feedback received and our product team uses suggestions made here to help develop our roadmap. While we don't have the development resources to commit to implementing every possible request, we try to focus on the ones that will be most impactful across our user base. As a long time user of Stayntouch before working here, I can personally say that for feature requests I made when I started using the system in 2017... many have come to fruition, some are actively being worked on or are planned for future development, and a handful will not ever happen. The best way to see movement on a feature request is to have more people comment on and upvote it. Hope this helps!
Best,
Julia
Hey there, Julia,
Thanks for the reply. However, I must take exception. Have you ever tried using StayNTouch on an iPhone or iPad? It is the next thing to unusable. Joe Kendall and I have our PMS up on our phones continuously to assist the property and keep tabs on what is currently happening.
I can tell you, the only thing that works well is the dashboard. Period.
I would encourage you and your developers to take the time to put yourselves in the shoes of an operator or team member at the property level, and see how it (doesn't) work.
I hope that you will not ask me to create screenshots or screen videos of how it works. Try it. You will see.
Thank you.
Mac
Hi Mac,
The view on a smaller screen like an iPhone or iPad mini is not ideal for usage of all the features Stayntouch has to offer. For example, it is not designed for you to be changing back end settings or reviewing reports on small devices as those things take more screen space. However, we have optimized its use for searching for / reviewing reservations, checking guests in and out, updating room statuses, closing out the house on a busy night, looking at availability, etc. If you zoom out on a mobile browser you will find that you can access those non-optimized features, but that it is difficult to use them on such a small screen.
If there are specific features you'd like to see enhanced for a mobile user experience, we are happy to pass those suggestions on to the development team in hopes that they will be improved in the future.
Kind Regards,
Julia
5 people like this idea
PLEASE get an iPhone App for SNT.