Thank you for reaching out to us regarding your query on CC Authorizations. As
you have already noticed there is no max amount setting for incidentals.
However, instead of using per night you can use per stay and specify $250.00.
That way for reservations of 5 nights and more, it will meet your requirements.
For reservations of less than 5 nights, the authorized amount will be more.
But that is the only option that you play around with.
You could submit a feature request
to have an option to set maximum incidental authorization.
We have our initial authorization
set to the full amount of Room + Tax + $50/night for incidentals. This is to be
authorized on the credit card at check in. However, we want to know if there is
a way to authorize for the full Room + Tax + $50/night for incidentals, with a
maximum of $250 authorized for incidentals on top of full Room + Tax.
Under Settings -> Reservations
-> Reservation Settings -> CC AUTHORIZATION AT CHECK IN, you can set the
MAX NUMBER OF NIGHTS, but this applies to the Room + Tax authorization
also.
What we would like is, for example,
a guest is here to check in for a 7 night stay at $109 rate = $820.26 for Room
+ Tax + $250 for incidentals = total authorization of $1070.26. With our
current settings, it is authorizing $50 per night with no maximum. Therefore if
a guest is here for 30 nights, it wants to authorize $1500 for incidentals on
top of full Room + Tax.
Is there a way to set a maximum of
$250 for the incidentals only? And allow the system to still authorize for the
full stay's Room + Tax?
Hi Kayla,
Thank you for reaching out to us regarding your query on CC Authorizations. As you have already noticed there is no max amount setting for incidentals. However, instead of using per night you can use per stay and specify $250.00. That way for reservations of 5 nights and more, it will meet your requirements. For reservations of less than 5 nights, the authorized amount will be more. But that is the only option that you play around with.
You could submit a feature request to have an option to set maximum incidental authorization.
Regards,
Umesh
To reply to this message, please visit this link:
https://stayntouch.freshdesk.com/helpdesk/tickets/61924
Please take a moment and let us know how you feel with this 10 second survey. Thanks in advance!
_____________________________________
Have an idea to make StayNTouch better?
Please visit the StayNTouch Ideas and Feature Requests forum!
Keep up to date on StayNTouch Platform Updates and Status Alerts:
Please visit and follow our status page!
Umesh Parhi | Escalation Engineer
StayNTouch
THE NEW WAY... TO HOTEL!
+1 (301) 563-9473
On Sun, 5 Jul at 10:39 AM , Kayla Marti <kayla.marti@pyramidhotelgroup.com> wrote:
Good evening,
We have our initial authorization set to the full amount of Room + Tax + $50/night for incidentals. This is to be authorized on the credit card at check in. However, we want to know if there is a way to authorize for the full Room + Tax + $50/night for incidentals, with a maximum of $250 authorized for incidentals on top of full Room + Tax.
Under Settings -> Reservations -> Reservation Settings -> CC AUTHORIZATION AT CHECK IN, you can set the MAX NUMBER OF NIGHTS, but this applies to the Room + Tax authorization also.
What we would like is, for example, a guest is here to check in for a 7 night stay at $109 rate = $820.26 for Room + Tax + $250 for incidentals = total authorization of $1070.26. With our current settings, it is authorizing $50 per night with no maximum. Therefore if a guest is here for 30 nights, it wants to authorize $1500 for incidentals on top of full Room + Tax.
Is there a way to set a maximum of $250 for the incidentals only? And allow the system to still authorize for the full stay's Room + Tax?
Thank you!