deactivate move invoice
Dear Verena,
I would be inclined to suggest to add VOID AR Invoice functionality instead. Unlike in the guest bill in AR will will only be able to VOID and not re-post. Would this be sufficient?
This way the original invoice will be linked with the Void invoice.
Thank you for your feedback,
The Product Team
Hello,
thank you for the answer. Voiding is not really suitable for us, we would actually require void and repost only.
Best regards,
Verena
Hi Verena,
OK so Void and Void and re-post with the ability to move the invoice to another account? Thanks for clarifying.
Kind Regards,
The Product team
Hello,
I am trying to avoid confusion for our team here.
A complete void shouldn't be done e.g. for invoices with credit card payments - and is also quite hard to follow up for AR invoices, so we are trying to avoid it.
Void and repost - suitable for standard invoices where e.g. the amount needs to be corrected or something is missing on the invoice.
AR invoices: actually, no, we don't need move invoice. The invoice address is the one which leads to the AR account, so if the invoice address is wrong, the invoice needs to be corrected (and not moved) -> we do that by opening a new bill, cancelling every item, open a third bill and reposting it with the new, correct invoice address (or amount).
Best regards,
Verena
Schani Hotels
Dear SNT team,
we would like the option to deactivate "move invoice" in the AR accounts.
The correct way for us is to cancel all payments and charges and to repost them, if necessary.
Best regards,
Verena