Rollback to Recover Lost Data: April 21, 2020
We had a scheduled maintenance at 10am EST that resulted in data loss. To recover the lost data, we rolled back to the database at the time the maintenance began. You can now update data as usual. There is a duration of 30 to 45 minutes during scheduled release and rollback that resulted in data loss for transactions undertaken in that 45-minute window. Please contact support via our portal in such an instance, and we will assist with recovery.