There needs to be a report that tracks turned away business. This should come in two or three forms with search dates and totals and be downloadable or exportable. The report must haves would be:
1. Turned away reason during cancellations send over and the hotel can track why its cancelled and track lost business. Consider this to be a Regrets
2. Denials as a result of guests who tried to book but the room type or length of stay or other data prevented the guest from booking so you know demand dates.
1 Comment
K
Karen Goldby
said
2 months ago
Forum User
We also believe a way to track denials is an important revenue management tool.
1 person likes this idea
There needs to be a report that tracks turned away business. This should come in two or three forms with search dates and totals and be downloadable or exportable. The report must haves would be:
1. Turned away reason during cancellations send over and the hotel can track why its cancelled and track lost business. Consider this to be a Regrets
2. Denials as a result of guests who tried to book but the room type or length of stay or other data prevented the guest from booking so you know demand dates.