There needs to be a report that tracks turned away business. This should come in two or three forms with search dates and totals and be downloadable or exportable. The report must haves would be:
1. Turned away reason during cancellations send over and the hotel can track why its cancelled and track lost business. Consider this to be a Regrets
2. Denials as a result of guests who tried to book but the room type or length of stay or other data prevented the guest from booking so you know demand dates.
There needs to be a report that tracks turned away business. This should come in two or three forms with search dates and totals and be downloadable or exportable. The report must haves would be:
1. Turned away reason during cancellations send over and the hotel can track why its cancelled and track lost business. Consider this to be a Regrets
2. Denials as a result of guests who tried to book but the room type or length of stay or other data prevented the guest from booking so you know demand dates.