We need the ability to create multiple confirmation emails so that we can customize based on the rate and/or group. Right now the only customization options are re: deposit and cancellation policies. We have groups who have other custom confirmation needs re: restaurant open/close hours, activity bookings, etc. that contradict our current confirmation email stationary. I have no choice but to send every single guest the exact same confirmation email - even though for example, we have a wedding buying out our entire property and our restaurant will be shutdown so they can provide catering. Our confirmation emails state our restaurant hours and offerings which are not applicable for this particular group. For our properties, this scenario for entire property buyouts needing custom confirmation emails happens at minimum 10+ times per year.
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We need the ability to create multiple confirmation emails so that we can customize based on the rate and/or group. Right now the only customization options are re: deposit and cancellation policies. We have groups who have other custom confirmation needs re: restaurant open/close hours, activity bookings, etc. that contradict our current confirmation email stationary. I have no choice but to send every single guest the exact same confirmation email - even though for example, we have a wedding buying out our entire property and our restaurant will be shutdown so they can provide catering. Our confirmation emails state our restaurant hours and offerings which are not applicable for this particular group. For our properties, this scenario for entire property buyouts needing custom confirmation emails happens at minimum 10+ times per year.