Exclude Add Ons from Auto Charge
+1. There are some charges/addons we want to include on every reservation, but we also want to be able to exclude them from auto-deposit because we are collecting directly from guest on checkout. Having the ability to exclude specific add-ons from auto-deposit would help us eliminate billing issues with our Partners.
Showboat Hotel would like to see this as well as they charge resort fees as add-ons. This makes auto-collect feature useless for the hotel.
Marram would like to be able to determine which add ons are included and which are excluded. Additionally when included, and nightly, only the 1st night should be calculated but all nights are being included which renders auto collection unusable for them.
On behalf of Skipjack Resort and Marina, for the auto deposit amount collected from the guest to exclude the add-on such as resort fee as the resort fee is collected daily during the guest stay.
Pod Hotels would also like to see this functionality added. This functionality is used for auto-charging third party virtual credit cards for the room and tax. The virtual cards cannot be auto charged with the current configuration because the third parties are not responsible to pay for facility fees which are built as add-ons.
Waikiki Malia also would like to have the setting in SNT to auto charge only certain charges (such as Room & Taxes, or Room, Taxes & fee, or etc) which are routed to Bill#2 to the third party VCC a day before arrival.
PUBLIC would also like to see this functionality; another thing that would work would be to build a function that allows VCCs to be auto charged for only the amount routed to Bill #2 on the day of arrival.
Hotel Renew and Lotus Honolulu at Diamond Head would like the capabilities to only auto charge/take the deposit on Room+Tax but not the Guest Amenity Fee which is an Add-On to their Rates. The Guest Amenity Fee should only be charged once the guest checks in at the Property and shouldn't be charged prior.
Golden Sails Hotel would like to see this feature, as well as, the additional request mentioned above - thing that would work would be to build a function that allows VCCs to be auto charged for only the amount routed to Bill #2 on the day of arrival.
6 people like this idea
Hello,
we have set up our rates with an Add On for the City Tax. The price is excluded from the rate and the guests have to pay it in the hotel and not in advance.
It would be very helpful if we could exclude some Add Ons from Auto Charge.
Thank you & Kind regards!