Completed: Scheduled Outage: December 7, 2019, 6AM – 12 PM EST

Please see the following notification sent by our CRS partner SynXis. 

Dear SynXis PMS Partners,

We would like to advise of upcoming releases for users of the SynXis Platform. The schedule is as follows:




Date (2019)

Time (ET)



Disaster Recovery Full Test


Dec 7

6AM – 12PM



Disaster Recovery Full Test

This is an outage release. Please note that during this outage window, bookings will not be processed by any channel. 

Customer Care

If you need to contact our Customer Care they can be reached in the following ways.

United States: 877-367-2269
Direct: +1-682-605-6344
Australia: 1800-071-347
Brazil: 0800 891 9609
Colombia: 01-800-700-2106
Europe: +31-0800-022-4379
Hong Kong: 800-968892
India: 000 800 100 1249
Japan: 0120 137 197
Mexico: 01800-123-3206
New Zealand: 0800-451826
Singapore: 800-110-1654
Click here for a listing of additional toll free numbers in your region.

Log an issue: click here 

Due to disaster recovery on SynXis’ end, Rover will not be receiving bookings on December 7, 2019, between 6AM – 12PM.