Reverse DIrect Bill

Are we able to reverse a direct bill if it's accidentally DB wrongly?


2 CommentsSorted by Oldest First
SNT Team

Hi Chua,


Bills are "locked" once they are direct billed, but you can easily correct mistakes.


You can also make adjustments to folios within the A/R functionality. While this is not "reversing" it does give you a chance to correct most errors this way.


You could also create another bill window via bill routing with the entity as the responsible party. Then, post an adjustment and Direct Bill that adjustment.


Kind Regards,


Julia

Forum User

Sioux Falls ClubHouse would also appreciate the option to UNLOCK an invoice's bill if direct bill is selected for payment method. The adjustments is not ideal for having to remove and repost if attached to an incorrect account or if decided by the company that guest should have paid their own with credit card provided at check-in.

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