we would need another verification method during check-in - other than the credit card's last 4 digits. The problem is that many companies book and pay for the guests, which we don't know, and the guests do not have the credit card with them during their stay. Also, booking.com offers payment via virtual credit card, which cannot be differentiated like with Expedia e.g.
The idea would be to ask for reservation number (internal OR external) instead of the last 4 digits to verify the guest's identity.
Best regards,
Verena Weikartschläger Hotel Schani Wien & Hotel Schani Salon
1 person likes this idea
Dear support team,
we would need another verification method during check-in - other than the credit card's last 4 digits.
The problem is that many companies book and pay for the guests, which we don't know, and the guests do not have the credit card with them during their stay. Also, booking.com offers payment via virtual credit card, which cannot be differentiated like with Expedia e.g.
The idea would be to ask for reservation number (internal OR external) instead of the last 4 digits to verify the guest's identity.
Best regards,
Verena Weikartschläger
Hotel Schani Wien & Hotel Schani Salon