Cancellation date not showing in Cancellation Emails
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Seconding this request to have the stay dates added to the cancellation email.
Our guests need reassurance that the correct reservation has been cancelled and in some cases these guests may have multiple reservations with our hotel. Unfortunately, this situation can create confusion especially if the guest, themselves, can not tell which reservation has actually been cancelled by the confirmation email that's been sent out automatically. Can we please have the cancellation emails include the reservation's information (i.e. the dates and confirmation number)? This would ensure that there is no confusion moving forward.
Best Regards,
Zachariah Molter
1 person likes this idea
We would really like to see the guests stay dates when they receive a cancellation email. Currently it just shows the date that they cancelled and nothing more. We have guests that stay with us weekly and they need to know that the correct reservation was cancelled. Currently there is no way to do that other than going by their confirmation number. Please see attached image below. The guest was upset that we could not email a cancellation confirmation with the dates. We hope that this is updated soon.
Thank you.