When extending a guests stay it is a good practice to have them initial or sign a new registration card acknowledging their new check out date. If guest files a charge back and reservation has been extended without us getting documentation we will lose the charge back due to insufficient evidence the guest requested to stay extra nights.
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When extending a guests stay it is a good practice to have them initial or sign a new registration card acknowledging their new check out date. If guest files a charge back and reservation has been extended without us getting documentation we will lose the charge back due to insufficient evidence the guest requested to stay extra nights.