Confirmation Emails

Hi there

• We have discovered check-in and check-out times are not pulling into SNT confirmation emails. 
•  All hotels in SNT are affected. 
•  Guests are  complaining and think there is a booking error. 

How do I go about getting check-in and check-out times added to the confirmation emails? 

Priya has asked me to complete a form and submit via a portal, are you happy for me to do this?

Thanks

Rachelle