Adjustment Report does not display posting Remarks Details

Hello, 
When an associate is posting an adjustment, they are leaving comments as to the reasoning for the adjustments, but when attempting to print out an adjustment report the remarks columns is completely blank.  The information anyone types into notes should also show up in the remarks column so that the details and reasoning are readily available in a single report without having to go through the journal or individual reservations to get the details.  Please kindly correct this as it seems to be some sort of glitch where the notations for the adjustments are not being included or generated in the report. 
Attached I have included an adjustment report showing the entire column under remarks as blank and then two of those adjustments from the journal show the individuals had notated the reasoning for the adjustments but it never showed through on the adjustment reports. I appreciate your help in getting this corrected. 
Thank you.  
Nereida T.


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Hi Nereida,

I have got an update from the Product Manager clarifying the functionality. The functionality is as under:

This report lists deletion (removal) of a charge as well as adjustments(edit charge) when deleting or adjusting an existing posting. When doing so the user can enter a reason which is what shows in the remarks column on the report.
When users do a regular posting of a negative amount to a different charge code and not an edit to an existing charge, the reason entered will not be listed. . We list all negative charges on the report but a regular posting (with a negative amount) does not have a reason field hence it is not showing on the report.

I have verified this functionality in our test system and can conform that when an existing posting is edited and the amount changed, the reason does show in the report. For your reference I have attached a document with some screenshots of my testing. 

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Hi Umesh, 
Thank you for those details, so the remarks box only appears when a charge is being edited not when there is an "add charge" that happens to be an adjustment?  In the add charge window there is only a reference and description box shown but this does not appear on the adjustment report.  We use the "add charge" feature for adjustments as well, and remarks from that adjustment should appear on the report.  It is not likely that we are using the edit charge button each time we want to make an adjustment and in the edit button it asks to change the charge code. 
Say we have a guest recovery of $100 that we want to remove from a bill, we click "add charge" and apply the adjustment accordingly.  Editing a charge is adjusting off against a particular revenue category and changing the charge code changes the thing entirely I would assume.  Can you confirm that would be the case?
It also seems then that this needs to be another requested feature for Stay N Touch to get the reference & description of "adding" the charge if it is an adjustment on the Financial Adjustment Report. 
Thank you. 

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Hi Nereida,

I will convert this ticket into a feature request.  You can add details on the topic with the business case on why you feel this change is necessary. Any submission in our portal is public and can be voted on by other users. Although it is not guaranteed that the Product and Development Team will make the change, any submission is thoroughly reviewed. The more interest or need for this change, the better the chances may be for DEV Team to consider


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2 CommentsSorted by Oldest First
Forum User

This is very needed also for First Hotels. Since we are not allowed to delete charges we will need to keep track in order to know what charges are adjusted. /Hanna

Forum User

Has the feature been considered for implementation??  Our property uses the Allowance codes to post any negative adjustments that are due to guest inconveniences / compensation.  It's a inconvenience to look up every reservation that has a negative "Add Charge" allowance just to see the comment.  We need this

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