Resolved - Windsurfer® CRS System Maintenance Thursday, March 21, from 12:00am to 12:59am EST
Erin Fischer
started a topic
about 5 years ago
As part of Windsurfer’s® ongoing system maintenance efforts, they will be performing planned Windsurfer® CRS updates on March 21, 2019. This maintenance window is expected to last from 12:00am to 12:59am EST.
During this time, applications may be unavailable for up to 60 minutes and/or may experience slowed response times. Please note, Windsurfer® has taken every measure to minimize the impact on your business.
Module/Impact:
Windsurfer® CRS Application: Users will not be able to login during the restart interval and may be kicked out of the application, requiring the user to log back in.
Windsurfer® Booking Engine: The Booking Engine will be unavailable, and guests will be able to try again after the initial restart interval.
Windsurfer® CRO Voice: Will be unavailable to all agents/users during the restart interval.
PMS Integrations: The service will experience a slowness during the restart interval; however, it will recover automatically.
Windsurfer® CRO Voice: Will be unavailable to all agents/users during the restart interval.
PMS Integrations: The service will experience a slowness during the restart interval; however, it will recover automatically.
IDS-API: The service will experience slowness during the restart interval; however, it will recover automatically.
OTAs: The service will experience slowness, and some reservations may result in email or fax backup; however, it will recover; retry bookings as necessary during this event.
GDS: Connectivity requests will resume after the initial restart interval.
Should you have any questions, please reach out to your SHR Client Success Manager. You can also email Windsurfer® at support@shr.global or call their support numbers 24 hours a day, 7 days a week, 365 days a year:
As part of Windsurfer’s® ongoing system maintenance efforts, they will be performing planned Windsurfer® CRS updates on March 21, 2019. This maintenance window is expected to last from 12:00am to 12:59am EST.
During this time, applications may be unavailable for up to 60 minutes and/or may experience slowed response times. Please note, Windsurfer® has taken every measure to minimize the impact on your business.
Module/Impact:
Windsurfer® CRS Application: Users will not be able to login during the restart interval and may be kicked out of the application, requiring the user to log back in.
Windsurfer® Booking Engine: The Booking Engine will be unavailable, and guests will be able to try again after the initial restart interval.
Windsurfer® CRO Voice: Will be unavailable to all agents/users during the restart interval.
PMS Integrations: The service will experience a slowness during the restart interval; however, it will recover automatically.
Windsurfer® CRO Voice: Will be unavailable to all agents/users during the restart interval.
PMS Integrations: The service will experience a slowness during the restart interval; however, it will recover automatically.
IDS-API: The service will experience slowness during the restart interval; however, it will recover automatically.
OTAs: The service will experience slowness, and some reservations may result in email or fax backup; however, it will recover; retry bookings as necessary during this event.
GDS: Connectivity requests will resume after the initial restart interval.
Should you have any questions, please reach out to your SHR Client Success Manager. You can also email Windsurfer® at support@shr.global or call their support numbers 24 hours a day, 7 days a week, 365 days a year:
United States – 1-888-200-3286
Germany – +49 2131 7769860
United Kingdom – 08000929835
Singapore – 8008526181
Philippines – 180011102302
Barcelona – +34 935222883
New Zealand – +64 800 447 746