In Progress
Alerts Within Reservations
1 Comment
Hi Kalea,
Great news! Stayntouch now offers an Alerts functionality with our new redesigned notes - you should see this enabled for your property this week.
The notes and actions sections on the stay card have now been moved to the left side of the screen to easily identify notes and actions for a reservation.
Eliminates the need to click on the respective sections to open and view any notes or actions.
Users can change a note to an alert to have a more prominent display on top of the stay card.
"Shared" notes and alerts can be enabled for Guest Cards, Company Cards, and Travel Agent Cards that will appear on the Stay Cards when applicable.
For a detailed on-screen overview of the changes to notes and actions, you can watch this video here.
8 people like this idea
While there is the "note" feature on every reservation, it would be a nice addition to have an alert that a user has to click out of (therefore having to read the alert) once in a reservation. This would be helpful for challenging guests, guests that require specific needs at check-in, or when guests have spoken with multiple employees about the same issue. Opera and OnQ both have this feature, and it seems to significantly help ensure everyone has all needed information about a specific guest or reservation.