Not Taken

Locked Account

Renata Blachman

started a topic almost 8 years ago

Kan you unlock one account that is locked?

5 Comments

Nicki Dehler

said almost 8 years ago

SNT Team

Hi Renata,

Unfortunately we can't - by law - unlock once locked. Looks like you have an incorrect balance, in which case we can ask our support team if there is something they can correct. I will convert this request to a support ticket and our customer support will get in touch.

Thanks,

SNT Product Team

Joni Schmidt

said over 6 years ago

Forum User

someone else has used my log in at the Hotel and my account is locked. I have received the reset code but it will not let me reset it.

Winifred Da Silva

said about 6 years ago

Forum User

Good day, I have been locked out of my account as I entered the password incorrectly (first day back and can not remember the pass word).

Please help

Thank you Winnie

Aleyda Alvarez

said 19 days ago

Forum User

Hello i was locked out of my account

Julia Josephson

said 16 days ago

SNT Team

Hi Aleyda - please reach out to your hotel administrator for assistance. Our support team may also be able to assist if they cannot - https://stayntouch.freshdesk.com/support/tickets/new/