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Locked Account

Renata Blachman

started a topic about 7 years ago

Kan you unlock one account that is locked?

3 Comments

Winifred Da Silva

said over 5 years ago

Forum User

Good day, I have been locked out of my account as I entered the password incorrectly (first day back and can not remember the pass word).

Please help

Thank you Winnie

Joni Schmidt

said over 5 years ago

Forum User

someone else has used my log in at the Hotel and my account is locked. I have received the reset code but it will not let me reset it.

Nicki Dehler

said about 7 years ago

SNT Team

Hi Renata,

Unfortunately we can't - by law - unlock once locked. Looks like you have an incorrect balance, in which case we can ask our support team if there is something they can correct. I will convert this request to a support ticket and our customer support will get in touch.

Thanks,

SNT Product Team