Resolved - AWS Migration - IP addresses to be whitelisted - Deadline 31st December 2018
P
Priya Rajamani
started a topic
over 5 years ago
Dear Customer,
On Monday, November 12, we successfully made the first steps of our migration over to Amazon Web Services (AWS). As part of this migration, there is a list of new IP addresses you will need to whitelist to allow traffic from our servers.
In order to increase the robustness and stability of your systems, we will enable multiple availability zones (AZ) to support high redundancy within our AWS infrastructure. This means that if any single AZ encounters issues, the system will switch to the next AZ in the configuration.
By 12/31/2018, StayNTouch will switch over all of its traffic to these new IP addresses. Consequently, you will need to contact your IT team or network provider to whitelist the IP addresses for each of the AZs and to verify and test all of your URLs and TCP connections. This is to ensure continued connectivity with our systems after the AWS migration is complete.
Please note, if you do not whitelist the following IP addresses by 12/31/2018, you will lose connectivity to all of our systems:
107.20.88.165
18.204.122.217
18.235.212.108
35.175.41.146
52.0.227.64
54.144.36.255
146.20.40.30
All sites that allow connecting to OWS servers, key servers, interface servers, and EMV terminals must allow these new IPs to be whitelisted onto the ports currently in use today. Additionally, please ensure that any IP addresses you are CURRENTLY whitelisting CONTINUE to be whitelisted beyond 12/31/2018.
Typical port configurations are as follows:
OWS (PMS Overlay Only) – Port 443 or Port 80
Delphi – Port 80
EMV – Port 443
Keys (Salto, Saflok, Ving Direct Integrations) – Port currently in use (e.g., 7020, 80, 4000)
If you want a more detailed account of this process, please access our Knowledge Base article, here.
While your IT team or network provider will take the lead in whitelisting, we are always available to answer any questions you might have. If for any reason, you need to contact StayNTouch Customer Support, please don’t hesitate to do so, here.
Dear Customer,
On Monday, November 12, we successfully made the first steps of our migration over to Amazon Web Services (AWS). As part of this migration, there is a list of new IP addresses you will need to whitelist to allow traffic from our servers.
In order to increase the robustness and stability of your systems, we will enable multiple availability zones (AZ) to support high redundancy within our AWS infrastructure. This means that if any single AZ encounters issues, the system will switch to the next AZ in the configuration.
By 12/31/2018, StayNTouch will switch over all of its traffic to these new IP addresses. Consequently, you will need to contact your IT team or network provider to whitelist the IP addresses for each of the AZs and to verify and test all of your URLs and TCP connections. This is to ensure continued connectivity with our systems after the AWS migration is complete.
Please note, if you do not whitelist the following IP addresses by 12/31/2018, you will lose connectivity to all of our systems:
All sites that allow connecting to OWS servers, key servers, interface servers, and EMV terminals must allow these new IPs to be whitelisted onto the ports currently in use today. Additionally, please ensure that any IP addresses you are CURRENTLY whitelisting CONTINUE to be whitelisted beyond 12/31/2018.
Typical port configurations are as follows:
If you want a more detailed account of this process, please access our Knowledge Base article, here.
While your IT team or network provider will take the lead in whitelisting, we are always available to answer any questions you might have. If for any reason, you need to contact StayNTouch Customer Support, please don’t hesitate to do so, here.