AWS Migration - Scheduled Maintenance and downtime notification - Monday , 12th November 11:45pm ET - COMPLETED
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Maintenance was successfully completed within 40 mins, system is back up and running
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Dear Customer
This email is to notify you of the upcoming migration from our current Rackspace infrastructure to Amazon Web Services (AWS). Once complete, this migration will provide your PMS with additional speed, scalability, and stability.
In order to facilitate this migration, our systems will undergo a scheduled maintenance that will last from 11/11 until 11/16.
As part of this maintenance, we will have 30-60 minutes of scheduled system-wide downtime on Monday, November 12, from 11:45 pm to 12:45 am ET. (Click here for a time-zone converter.)
During this time, Rover, Rover Overlay, Zest Web, Zest Station, Zest App, Reports, Imports, Rover Connect, Interfaces, and Guest Email Notifications systems will be completely offline.
This downtime is necessary to complete the migrations of the PMS databases over to AWS.
We apologize for any inconvenience this may cause and are committed to working with you to minimize any disruptions.
In subsequent communications, we will outline how you can prepare for the downtime, as well as provide specific action items that will allow you to maintain connectivity after the migration is complete. If you have any questions, please do not hesitate to contact Customer Support, here.